Customer Service Policy
JP Banking Solutions is a member of the Recruitment and Employment
Confederation (REC) and adheres to their Code of Professional
Practice.
JP Banking Solutions Customer Service Policy Statement
At JP Banking Solutions we endeavour to provide you
with the best possible service at all times. If you
would like to make any comments, suggestions, raise
a query or make a complaint about the service you have
received, please contact us, our contact details are
set out below. We will respond to your query within
5 working days.
This policy will be kept up to date, to reflect changes
in the nature and size of the business. To ensure this,
the policy and its effectiveness will be reviewed annually.
Courtesy
All recruitment consultants will be trained in customer
service standards; will exhibit customer friendly service
skills; and be knowledgeable, professional and courteous
in meeting the needs of our customers.
Communication
We, JP Banking Solutions, will return all phone calls
and emails received from clients and registered candidates
and applications in respect of specific vacancies within
agreed timescales. Where we are unable to meet this
agreement we will inform you of this as soon as possible
and agree a new deadline.
Consistency
As part of our commitment to upholding professional
standards, we will review our policies annually to ensure
that they continue to meet business needs and the Recruitment
and Employment Confederation’s Code of Professional
Practice; and that they are consistently applied to
all our customers.
Complaints
JP Banking Solutions seeks fair, just and prompt solutions
when possible to any complaints and appeals. All such
issues should be directed to Lola Puddephatt, Director
in the first instance, where they will be acknowledged
and directed to the attention of the appropriate person.
A complaints process is in place for any disputes; copies
are available from our offices or on www.jpbankingsolutions.co.uk
Access to Information
We comply fully with the provisions of the Data Protection
Act 1998. Any personal or confidential information held
by us about a client or work seeker is fully accessible
to that person or body for review or editing by contacting
Lola Puddephatt, Director
Reduce Bureaucracy
Wherever possible, without compromising our legal
requirements and professional standards we strive to
reduce the burden of unnecessary paperwork.
How to Contact Us
Name and address: JP Banking Solutions Ltd, Curtis House, 34, Third Avenue, Hove, East Sussex, BN3 2PD
Tel: 01273 222888
Fax: 01273 220563
Email: info @ jpbankingsolutions.co.uk
Internet: www.jpbankingsolutions.co.uk
 Download
our Customer Services Policy as a PDF file
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